My Hotel Reputation

My Hotel Reputation is a communication agency involved in conversational marketing. We manage online customer reviews for the touristic industry.
We monitor the review platforms (TripAdvisor, Google, Booking, Yelp, Zoover, etc.), we report litigious review to try to remove them, and finally, we write the best response.
The goal of our response is
- to turn the situation to the establishment advantage,
- to inject marketing,
- to humanize the establishment
- to create interest, desire and finally convert the reader into a booker.